Frequently Asked Questions

Bookings

How to book activities?

Visit COYOVA Homepage, select the dates and the destination, click SEARCH, add your desired activities in your calendar and go to checkout.

Click Categories in the main MENU to choose the category icon of your interest.

Can I book multiple activities?

Yes, but you have to be careful with travel time between different activities.

Is there any restrictions for the activities?

Please read carefully the activity description.

What languages does the activities provider support?

Please check the flags in the activity description.

Where can I find what to do in an area that I want to visit?

Please choose destination and read on the top the main things to do in that specific area.

What is included in the activity?

Every activity description mentions what's included.

Anything does not mention in the description is not included.

How can I find my booking confirmation?

After you complete a booking, you can click on "RESERVATIONS" on the top menu and see your active bookings.

Furthermore, you will receive an email with all the necessary information.

I haven't received a confirmation email!

Make sure to check your spam box!

If you still find it, please Contact us.

My activity offers pickup. How can I schedule a pickup?

You can indicate your pickup address when booking an activity in the Reservation Comments.
Furthermore, in your booking confirmation, you can find all operator’s details in order to change meeting point by communicate directly with him.

What’s your cancellation policy?

Each activity has its own cancellation policy, which can be found in the description of the activity page on our website.

On the day of the activity

I can't find the meeting point.

If you can't find the meeting point, please call the activity provider. You can find their phone number on your booking confirmation.

If the activity provider doesn't respond, please contact us via email or chat.

I'm running late to my activity.

If you are running late to the meeting point or pick up location, please call the activity provider. You can find their phone number on your booking confirmation.

If the activity provider doesn't respond, please contact us via email or chat.

The guide/driver is not here.

Please be sure that you're at the correct meeting point or pickup location at the right time. Please also check the phone number and email address you provided when booking to see if the activity provider has tried to contact you.

If you're still unable to locate your guide or driver, please call the activity provider.

If the activity provider doesn't respond, contact us via email or chat.

Booking management

I booked the wrong dates or I want to reschedule. What can I do?

Please Contact us and don’t forget to include your reservation number on your email.

Add or Remove participants to a booking

Please Contact us and don’t forget to include your reservation number on your email.

Add or change participant information

Please Contact us and don’t forget to include your reservation number on your email.

Can I cancel the activities I book?

Please check each activities cancellation policy and Contact us to proceed with the cancelation.

Payment and refunds

Can I pay on the spot?

No. All activity providers require advanced payment for reservation.

Which methods of payment you support?

We support only card payments.

In which currency can I pay?

All transactions are handled only with Euro currency.

Refund requests

Please, carefully read the cancelation policy of each activity or activities that you have booked to ensure that you are eligible for a refund.

Is my payment on COYOVA safe?

Yes. Payments made on COYOVA are exceptionally safe.

We use STRIPE payment platform.

Data and privacy

Unsubscribe from marketing emails

You can unsubscribe from our marketing emails by clicking the 'Unsubscribe' link at the very bottom of the email.

Delete account and all personal data

You can go to your Account Profile and click on “Manage Account” to change or delete your personal data.

Find more information at our Privacy Policy & Terms and Conditions